Speciality Services


Pratt & Whitney provides newly manufactured parts for customers operating both current production engines such as the F100 (F-15, F-16), F117 (C-17) and F119 (F-22) and out of production engines like the J52 (EA-6B), TF30 (F-111) and TF33 (B-52, KC-135E, JSTARS, AWACS). Customer requirements for new engine parts stem from the normal wear and tear associated with military missions to planned maintenance intervals to perform engine overhauls to ensure flight safety. Spare parts are ordered by our customers through a variety of contractual agreements to support flight line, intermediate and depot maintenance needs.

To ensure availability, Pratt & Whitney maintains a large supplier base with the expertise to provide semi-finished items for final processing at Pratt & Whitney facilities or manufactured Pratt & Whitney finished parts. All suppliers to Pratt & Whitney must satisfy stringent quality standards established by Pratt & Whitney and the U.S. government for uncompromised flight safety and war fighter readiness.

Our Repair Development Engineering group is dedicated to developing new repairs and reliability enhancements to increase fleet readiness and decrease total cost of ownership. Our Repair Clinic process is typical of our aggressive approach to lowering the cost of ownership. With our Repair Clinic, we look at the high volume/high value items in the customer’s scrap bin and develop repairs that produce reliable, quality parts. Our large portfolio of repair capabilities is constantly growing, thanks to the Repair Clinics and a team of more than 140 development engineers—innovators who are constantly looking for solutions to emerging material stress conditions.

Pratt & Whitney has formed a public-private partnership with the USAF Oklahoma City Air Logistics Center under the authority of 10 USC 2474, Centers of Industrial Technical Excellence. The partnering agreement establishes the cooperation and mutual support necessary to implement direct sales, work share or lease agreements for workload targeted for 50/50 compliance. The most recent version of the agreement with OC-ALC can be implemented for any of the Pratt & Whitney military products, including F119, F100, F117 and F135. This partnership is the model for future Pratt & Whitney public-private partnerships with other Department of Defense (DoD) depots and has been considered as a model in the aerospace industry.

Pratt & Whitney has worked with the USAF to implement the principles of the Raytheon Technologies Corporation Achieving Competitive Excellence (ACE) at the Oklahoma City Air Logistics Center. The effort focused on improving the efficiency of our largest military customer through the use of set-up reduction, total productive maintenance, relentless root cause analysis, bench marking, value stream mapping and other ACE tools.

Pratt & Whitney can provide facility-planning services to assist a customer establish its own engine maintenance facility, test cell or expansion program. These services can range from a simple Pratt & Whitney summary review to an on-the-spot detailed analysis. As a result of these reviews and analyses, we can provide our customers with a building layout showing department locations, work flow and equipment placement. We can also recommend required facility equipment and estimate costs.

Customer training is offered for intermediate level and depot level maintenance either in East Hartford at the Customer Training Center (CTC) or, if requested, at the customer’s facility. The advantage of providing training at the customer’s location is that the customer can avoid extended time away and the expense for its maintainers, with the customer furnishing a training engine. Training at the CTC offers a world class facility with modern training aids and training equipment (support equipment and engines). Areas covered in maintenance training include engine familiarization, borescope inspection, test cell operation, test and repair of engine controls and intermediate maintenance procedures.

In addition to providing facility planning services and ACE events, Pratt & Whitney provides additional consulting services to our international military customers and suppliers that improve their productivity and efficiency. Pratt & Whitney also aids customers in developing the logistics programs that best satisfies their readiness requirements.

Pratt & Whitney provides all the technical documentation to fly, operate, and maintain our aircraft engine products. We publish the engine and maintenance manuals, service bulletins, special instructions, illustrated parts catalogs, other technical documents and training materials. All publications are continuously updated to incorporate the latest configurations, repair processes, and operating recommendations.